Terms and Conditions

Rocketplay makes the necessary efforts to ensure the safety of its customers and a high level of service. By using the gambling services of site or by simply visiting it, by registering on the platform you enter into a business relationship with Rocketplay to fully accept our Terms and Conditions.

Before registering, visiting, and using any of our services, it is essential to read our Terms and Conditions carefully to avoid any potential negative issues between the parties. If you do not accept the current conditions of the service, please do not visit it and do not create an account.

The main current terms and conditions at Rocketplay Australia platform

About registration and membership

Only players from countries where online gambling is allowed by law are accepted to join our service. It is the responsibility of the player to familiarize himself with the laws and regulations of jurisdiction before placing bets on our website. According to the current rules of our company, the creation of an account on the site is available to persons who have reached the age of 18 years, or the legal age specified in the user’s residence.

When registering, it is important to provide correct personal information. We reserve the right to ask for proof of the age of the user, and in case of being under the legal age, we have the right to limit and close your account.

Responsibility Disclaimer

As a customer of Rocketplay Casino, you agree to the Terms and Conditions that you are fully responsible for your gambling activity and the chance of losing money. Also, we are not responsible for any hardware or software errors, unstable or lost internet connection, or anything that can lead to game interrupting. If the bet was placed containing an error, we keep the right to correct or cancel it. 

We do not guarantee:

We keep the right to make final decisions about whether you have violated the Terms and Conditions and whether it leads to limiting or banning your personal account.

Usage of Personal Account

You can create only one personal account. In case of creating multiple accounts, we may terminate all accounts including payouts in them.

You should not provide access to your personal account and not disclose your login and password to third parties to avoid account hacking or illegal activity on the platform. Our service can be used only for personal purposes without any type of commercial profit. We comply with all applicable laws and act following our Terms and Conditions to protect the private information you provide to us.

KYC Procedure

As a part of verification, every user is to go through the KYC procedure. It is essential for our company to ensure that you are a real person who proceeds with all money transactions. Also, it is possible to receive withdrawals to your own bank account only after full verification. In order to verify your account, you need to upload one of the following KYC documents to the ‘Verification’ tab in your personal account:

We review the provided documents for up to 7 business days. As a rule, the verification process takes up to 24 hours unless there is a need for additional checks. In case we need enhanced verification, the process may take up to 14 business days.

Also, we keep the right to make a phone call to the number provided in your personal account or demand a video with you showing documents, as it can be a necessary part of the verification procedure. We will try to contact you by email or phone regarding the withdrawal request, but if we are unable to reach you within two weeks from the date of the request, your account will be suspended and blocked as you did not pass the verification procedure.

Protection from Fraud

We have a special policy against fraud to restrict any illegal activity. We have the right to suspend and cancel all payouts to the player if he:

We keep the right to retain payments if there is suspicion or evidence of fraudulent manipulation in our service, close the user’s personal account, and discard winnings gained as a result of such activity.

Deposits and Withdrawals Policy

We offer numerous payment methods to make deposits and withdrawals while using our service: 

Please note that we do not accept third-party payments, and in case of violation we will return to the owner of the payment account and withdrawals will be confiscated. 

Rocketplay allows playing for the following currencies: EUR, USD, CAD, AUD, NOK, RUB, PLN, NZD, JPY, KZT, BTC, BCH, ETH, LTC, DOG, USDT.

The minimum deposit amount is €20, while the maximum deposit amount depends on the payment option you use. The player must place bets three times their deposit amount before the withdrawal of funds connected to this deposit is available. Otherwise, we keep the right to charge you the costs of transaction processing for deposits and withdrawals. We reserve the right to check your identity before processing payouts and to hold withdrawals while checking your identity. In case you provide false or incomplete personal information, we can refuse the withdrawal and terminate your personal account.

The minimum withdrawal amount is €30, while the maximum withdrawal amount depends on the chosen payment method. The maximum withdrawal amount processed to a player is €10 000 per week and €20 000 per month. If you win more than €15 000, we reserve the right to divide the payout into monthly installments until the full amount is paid out.

It should be kept in mind that you are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

Refund Policy

We proceed with your withdrawal request as soon as possible within 24 hours of the transaction, or within thirty days if you claim that another person has entered your personal account. All Bank Transfer payouts are processed within 3-7 business days. 

If the amount of withdrawal requests exceeds the deposited amount, any excess amount will be paid to you via one of our available payment methods. In case any of your transactions are under suspicion, we will refund them back to the payment option and will notify the appropriate authorities and parties.

Changes to Terms and Conditions

We reserve the right to change Terms and Conditions unilaterally in case of occurrence of such need. We will do our best to notify our players of any significant changes by email. However, we recommend all players read the Terms and Conditions regularly and check for possible changes.

Contact Us

Feel free to contact our customer service to solve any issues regarding our service. Complaints are managed in the support department and sent to the Rocketplay executive management in case the issue still needs to be solved. You shall be informed about the state of the complaint and how it is proceeded.