Privacy Policy

What Data is Subject to Collecting

To fulfill the legal obligations and provide the services available on our online platform, we collect, store and process your private data, namely:

• The data about yourself that you fill in when creating your gaming account, as well as any other data that you update later;
• The data that you transmit to us in any message via the website, email, support service, or through other means of communication;
• Correspondence made with us via the website, email, web chat, or through other means of communication;
• History of payments and transactions that you make in your gaming account through our service;
• Data about logins, including traffic, location, the configuration of the device, and other traffic data, including software and network settings while using our service;
• Documents required for verifying your account, such as passport scans, payment slips, bank statements, and so on;
• Survey participation or any other customer assessments that we may carry out from time to time;
• Data from participation in surveys or any other customer assessments that we may conduct and save.

Usage of Personal Data

We provide the best level of maintenance while delivering our services, and follow legal and statutory obligations. Thus, we process all the private data provided by the customer. 

It is also necessary for the following purposes:

• Providing and managing the best gambling and other services on our website;
• Processing user’s bets and transactions, along with usage of credit cards and online payment systems;
•  Detecting and preventing fraudulent and illegal activities;
• Implementing the necessary verification checks;
• Sending promotional offers and information from partners and affiliates;
• Analyzing products and trends gaining popularity through market research and statistical analysis for service improvement and new product development;
• Providing customer support, such as helping you to set up and manage your account.

Thus, information processing is essential for more efficient and high-quality management, as well as for the provision of first-rate service.

Collecting and Sharing Personal Data

Any private data will not be collected without your knowledge. We do not take into consideration the data that you have specified while using our service or communicating with us. We may also collect private data from service providers and fraud prevention companies to protect our service. You may be ensured that we properly protect and use users’ private data only for company purposes. 

We may share the provided personal data only within our company and our business partners, and other companies with which we have business relationships in order to detect and protect us from fraudulent and illegal activities. 

All employees, who have access to the user’s personal information, respect your confidence and keep to privacy laws, and make every effort to ensure that your private data is secured in accordance with Privacy Policy.

Disclosing Personal Data to Third Parties

Rocket play does not sell or rent users’ personal data to third parties. Any provided private data can only be disclosed to third parties outside of our service in accordance with the Privacy Policy and we ensure to always protect it according to our agreements with third-party service providers. 

We may share customers’ personal data only in the following cases:

• As required by law, executive authorities, regulatory and supervisory authorities;
• To agencies involved in the prevention of fraud and money laundering;
• When necessary to exchange with payment systems to facilitate transaction procedures;
• At the demand of software vendors to provide requested products;
• To protect the interests and safety of the company;
• Upon your authorization or request.

In addition, in the event of any structural changes, like opening new businesses or a merger with other companies, as well as cooperation with them, your identity details will be transferred to the relevant platforms. You will be informed of any changes in structure and regulations by email. 

Also, our platform may have tools for social media to share information. They are provided by third-party social media platforms and processed in accordance with their Privacy Policy.

Keep in mind that our website may also have links to third-party services which have distinct Privacy Policy laws we are not responsible for.

Data Storage

We guarantee that all customers’ details are stored and protected by Rocketplay as long as they are our customers. In case you decide not to be our customer any more, we will store your data as long as required by the law. This data can only be used if required by legal authorities in case of inquiries regarding financial or any other illegal activity.

Personal Data Security

As we respect the privacy of our customers, your security is our top priority, that is why we guarantee the safety and protection of all provided personal data. 

Every user may log into his account with the unique ID and password that were created while registering or changed in the personal accounts’ settings. Also, there is an opportunity to set up a two-factor authentication to protect your account additionally. Your login information must be kept confidential without access to other people.

Using cookies

For improving the work of our website as well as your user experience, we collect the data with cookies, as they help us provide the highest level of service. With the help of cookies, you don’t have to re-enter a set of information every time you visit the website. We store different information about your account and activate it automatically at your request, making your gambling experience better. For this, we use various kinds of cookies, among which are:

• Required cookies implement basic functions of the service, like saved login and password for entering your account;
• Functional cookies give us an opportunity to analyze your preferences and offer the content you will probably like;
• Advertising cookies allow us to do market research and check the effectiveness of advertisements. 

You can either disable cookies by selecting the appropriate option in the settings or accept them.

Changes

Rocketplay Casino reserves the right to make changes to Privacy Policy. All changes and revisions are notified to the user by e-mail, notification on the website, or other means of communication. If you continue using our service, it states that you agree to our Privacy Policy.

Contact us

If you have any questions regarding our Privacy Policy, feel free to contact our data protection officer. Use this email for requests: [email protected]