Frequently Asked Questions

Popular Questions

What is the registration process for Rocket Play?

For successful registration, you must click the “Sign Up” button and provide all requested personal and contact information. The data must be up-to-date and truthful. Then you will receive a registration confirmation letter to your Email address.

Is it safe to register and play on Rocketplay in Australia?

Yes, all processes on our website, including registration, payments and gameplay are safe. All operations and services provided by Rocketplay are performed under the License of Curacao and RNG certification.

What if I can’t find a solution to a problem in the FAQ section?

In that case, go to the support section, where you can contact the experts via the [email protected] address, live chat, or in the feedback window.

Account Questions

Can I play on Rocketplay if I am underage?

No, you can’t. According to current company policy, registration and use of the site’s products is available only to persons 18 years of age or older.

Is it possible to change my login password to a more secure one?

Yes, in your player profile, this function is available through the security section. To do this, you will need to specify the old password and then make up and confirm the new one.

Can I change all my login details?

Yes, you can change your username and password in your profile.

Is it possible to create multiple accounts for one player?

No, this is not possible. Under Rocketplay’s terms and conditions, a player can only create one profile. If you violate this rule, the administration has the right to cancel your accounts and block you without the possibility of reinstatement.

Can I change my country of residence and currency after registering?

No, you can’t. When signing up, you need to specify only the country of your residence and carefully choose the currency.

Can I skip the verification procedure if I want?

You may not go through the verification procedure. In this case, you will not be able to make any money transactions.

How can I delete my game profile and can I restore it?

After a certain period, you can delete your personal profile. To do this, you need to contact the support team. Please note that you will not be able to open it again or create a new account.

Payments

How to make a quick deposit on Rocket Play?

To replenish the account, click on the “Deposit” button, which is located in the upper right corner of the home page. Next, specify the amount and press “Next”. Select the payment method, enter the requested data if necessary and confirm the operation.

How do I perform bank transactions using cryptocurrency?

To use cryptocurrency, you can select this transaction option when signing up. You can also choose to take advantage of the offered cryptocurrency when performing money operations.

Can I use multiple currencies for transactions?

Unfortunately, no. You choose a currency during registration, and then you can’t change it.

What is the minimum deposit amount allowed?

The minimum allowable deposit is 25 AUD. For other currencies, this value may vary.

What to do if after successful depositing money did not appear in my account?

If the recharge operation was successful, but you have not received money for a long time, you need to contact customer care. In this case, it’s better to contact via email [email protected].

How long does it take to withdraw my winnings?

Checking and confirmation of the withdrawal request are performed within 24 hours. Then transactions are processed within 24 hours to 5 banking days depending on the selected payment method.

Why I cannot deposit money?

If you can’t recharge your account, make sure the information is correct: cardholder name, 16-digit number, correct CVV code, etc. Also, make sure you have enough money on your balance and reload the page. If these actions don’t help, contact our support team.

When will the money appear in my account after depositing?

After a successful deposit, the money will appear in the account instantly.

Can I withdraw my winnings without verification?

No, transactions are not allowed without verification. So fill out your profile with the missing data and upload the requested documents.

Bonuses and Promotions

Is there a welcome bonus for new players at Rocket Play Casino?

Yes, every new player can get a 100% welcome bonus of up to 300 AUD + 100 FS on the first deposit.

What bonuses and promotions are there at Rocketplay?

In addition to the welcome offer, you can get a bonus on your second deposit, free spins every Friday, 10% cashback, 15% cashback on pokies, and more other bonuses and promotions.

How do I get my welcome bonus?

After signing up and making your first deposit you can automatically take part in the welcome promotion and get a bonus.

How do I withdraw my bonus money?

Withdrawal of the welcome bonus is carried out after wagering x40. 

How do I receive email updates on new bonuses and promotions?

Yes, you can enable notifications in your personal profile, or agree to this right when you register.

Does Rocket Play casino have free spins and cashback?

Yes, of course! You can get Reload Bonus and receive free spins every Friday. You can also play live games and get 10% cashback or get 15% cashback for pokies.

What happens if I try to withdraw the bonus without wagering?

If you try to withdraw without wagering, your bonus balance is automatically canceled.

During what period can I receive a welcome bonus after registration?

The validity period of the bonus is 5 days. Players have 1 day from the date of issue to activate free spins. 

How to raise the VIP level to get more cashback and free spins?

To receive more valuable prizes, you can increase the level of the VIP program. You get Iron status when you sign up, but if you play actively every day, you can reach the Diamond Legend level and earn up to 15% cashback.

The Casino Questions

Is it possible to play at Rocketplay casino not for real money?

Yes, you can play casino games in Fun Mode. This will allow you to gain experience and bypass the risk of losing money.

Why do games load very slowly and sometimes freeze?

In such situations, you can try refreshing the page or restarting the browser. If you can’t resolve the problem, please contact our support team via live chat or Email.

Are there any casino tournaments at Rocketplay?

Yes, sure! On the website you can take part in various tournaments with different prize pools. Right now there are some interesting tournaments like Drops & Wins 2022, Non-Stop Drop, and others.

I don’t want to receive newsletters about new casino games. What should I do?

To do this, turn off the notifications in the player’s personal profile.

How do I make sure casino games are safe?

Firstly, we are a licensed platform and all games are tested accordingly. Secondly, we cooperate only with the world’s software providers. All information about our products can be found on our website.

What is the best casino offer available right now?

At the moment, one of the best casino offers is a 100% welcome bonus of up to 300 AUD on your first deposit + 100 FS.

With which Software Providers does Rocket Play work?

We cooperate with such world software providers as Betsoft, Spinomenal, Lucky Streak, KAGaming, and others. You can find the whole list on our website.

Security Inquiries

Is it safe to provide personal information to register on Rocketplay?

Yes, because the platform uses the latest encryption technologies for personal information, including the PGP protocol.

Is my personal information available to third parties?

No, your data is not available to third parties. The platform uses 28-bit SSL (Secure Socket Layer) encryption, so that outside customers or fraudsters cannot steal your details.

What documents are required for verification?

For successful verification, you will need to provide your passport, ID card, or driver’s license. Also a photo of your credit card and proof of home address (bank statement/receipt, etc.).

What should I do if my documents and identity card have changed after verification?

If your documents have been changed for any reason, you should get in touch with support at [email protected].

Why aren’t the photos of my documents accepted?

If photos of documents were rejected, it is possible that the images were not clear and the system could not accurately see your data. All photos must be of high quality and with a file maximum size of 2 MB.

Why was I asked to give extra data for verification?

If you have been asked for additional details, you must provide them. Such a request is possible in situations where the administration needs to identify you in more detail.

How will I know that the verification is complete?

You can view the status of document processing in your profile. After full and successful verification, you will receive an official letter to your Email address.

Responsible Gaming

Does Rocketplay have a feature that prohibits gambling for some time?

Yes, sure. In the limits tab of the player profile, you can use the cooling-off function and set the necessary limits.

What should I do if I find myself addicted to gambling?

Rocketplay casino has unquestionable rules of responsible gaming. If you find an addiction, please message our support team and we will help you.

Can I go back to the gamble during the cooling-off period?

You choose your limits for the cooling-off period. The rules of this feature are that you will not be able to start the game during the limit you set.